Priorities for Office
Tonya knows that punctual, quality service is of the utmost importance to members of the public who are navigating the court systems. She understands what it takes to provide speedy assistance to the public and is committed to receiving community feedback about how their experience with the clerk’s office can be improved. The clerk’s office is tasked with maintaining orderly courtrooms by processing legal paperwork and communicating with them about scheduling appearances in court. When members of the public call into the clerk’s office, they are often looking for courtroom resources or information on a court case. This is why it is so important to understand, from the public’s perspective, how the clerk’s office can better route them to the right staff members in a convenient manner. Making this possible will require reforms to the existing processes and procedures.
A More Accessible Court System:
Tonya understands that a more accessible court system provides the community with much-needed transparency, and results in an overall increase in their trust of the clerk's process. She will work with clerk staff to ensure that they have the information they need to use the language access line to improve communication with community members, if their first language isn't English. Tonya plans to make forms for the public readily available on the clerk's website in multiple languages and will work with law & justice stakeholders to ensure the most used forms are translated.
Tonya understands the processes and procedures that work best to ensure that court staff can do their jobs in a timely and orderly manner, which in turn benefits the public by providing prompt service. She knows, first hand, how the clerk’s office can maximize the potential of court employees, so that resources and information are relayed to the public in a considerate and timely manner. Procedural reform would include increasing responsibility for administrative staff within the clerk’s office, who provide resources and information to the public, but could take a more hands-on role within the office’s structure. Allowing them to take on more responsibility would alleviate the workload for court clerks, so that they can focus on promptly filing legal paperwork, which is the most time-sensitive operation of the courts. By increasing training for court staff, and investing in their continued growth, the clerk’s office will improve their ability to retain employees and adequately staff a higher number of courtrooms.